WhatsApp Business Services.
Leyora helps businesses connect WhatsApp with the journeys that already matter: a website enquiry, a product question, a service request or a customer follow-up. We plan the setup, integrations and operational workflow so conversations reach the right people and the business can respond with context. The scope is agreed around your actual customer service and marketing needs.
Business setup · Website connections · Workflow integration · Team handover
Discuss your project ↗Start with how your business handles conversations.
A messaging service is most useful when it supports a clear process. We ask where enquiries come from, what customers usually need, who responds and what information the team needs before helping them. A small business answering product questions has different needs from a team handling booking requests or post-purchase support. The setup should reflect those differences.
We also review the current phone number, account ownership, existing tools and people who need access. These details help define whether the project is a straightforward business-profile setup, a website connection or a more involved integration. Understanding the current workflow first avoids adding automation that simply moves an unclear process into a new channel.
Make website-to-message journeys clearer.
A visitor clicking a WhatsApp link should understand who they are contacting and why that channel is useful. We can plan contact actions around product pages, service enquiries or support content. Useful context can be included without asking the customer to repeat everything they just read. The message entry point should work well on both mobile and desktop.
The website also needs another way to contact the business when WhatsApp is not suitable. We consider how messaging links sit alongside forms, email and phone details so the page remains usable for different visitors. Analytics can distinguish a click on the messaging action from a completed conversation; the two should not be presented as the same result.
Scope business-platform integrations carefully.
Where a connected workflow needs the WhatsApp Business Platform, we review the available account and integration route before implementation. The project can involve message handling, enquiry records, business-system connections or notifications within the agreed scope. Provider access, platform requirements and any account approvals need to be understood before promising a particular workflow.
We do not describe every setup as a chatbot or assume that automation is required. In some businesses, a clearer handoff to a person is the more useful improvement. If automated responses are included, we define the situations they handle, the information they need and the point where a team member takes over. Customers should have a clear path when automation cannot resolve their request.
Build around customer expectations and permission.
A business conversation should have a clear purpose. We discuss how people request contact, what they expect to receive and how the team will handle preferences or requests to stop messages. The workflow should avoid treating a publicly visible phone number as permission for unrelated marketing. Any campaign or follow-up plan needs an appropriate audience and a responsible owner.
Message content, templates and account requirements are checked against the current provider process during implementation. Some features depend on platform decisions, policies or paid services outside Leyora’s control. We make those dependencies visible in the scope. We do not promise unlimited sending, automatic approval or results from messaging people who have not asked to hear from the business.
Give the team a workable handover.
The project should explain what happens after an enquiry arrives. We identify who responds, how a conversation is assigned and when information needs to be recorded in another system. A shared workflow can reduce uncertainty about the next step without pretending that software replaces the judgement required to support a customer. Clear ownership is part of the implementation.
Testing covers the important entry points and handoffs, including mobile behavior, missing information and failed connections. The handover can include account ownership notes, operational guidance and a way to review the agreed metrics. Those metrics might include messaging-link clicks, received enquiries or response handling, depending on the integration. They should describe observable activity rather than invented sales attribution.
Before we begin.
Can you add WhatsApp to our existing website?
Yes. We can review your current website and choose suitable contact entry points. A simple link and a connected business workflow are different scopes. Tell us what should happen after a visitor clicks, which team handles the conversation and whether any business system needs to receive the enquiry.
Do you offer automated replies and business integrations?
These can be considered where the product, provider access and customer journey support them. We first define the use case and the handoff to a human. Any proposed automation should have clear limits, appropriate account access and a testing plan before it becomes part of a customer-facing process.
What do you need to begin?
Bring the business contact number, the account owner, your website and a few examples of customer questions. Describe your current response process and the problem you want to solve. Do not send passwords in an enquiry form; access should be arranged through an appropriate setup process after the scope is agreed.
Build the next step with Leyora.
Tell us what your business needs, what already exists and what should change. Email touch@leyora.in, call +91 6235658951 or use our project enquiry form.